POLICY GUIDE
PRE ORDERS / THE TREHOUSE TREATS
To secure your order, full payment is required at the time of booking.
For larger or custom orders, a 50% non-refundable deposit may be accepted to reserve your date. The remaining balance must be paid in full at least 24 hours prior to pickup.
Please note:
• Orders will not be prepared or released without full payment.
• Failure to complete payment on time may result in order cancellation.
• All payments are non-refundable once the order is confirmed.
Thank you for understanding and supporting a small business dedicated to quality and detail.
PAYMENT METHODS / THE TREEHOUSE TREATS
Zelle, Venmo, and cash are accepted forms of payment.
Please note:
• Full payment is required at the time of booking to secure your order.
• For cash payments, the full amount must be paid in advance to confirm your order. Cash will not be accepted at the time of pickup.
• When sending payment through apps, please include your full name (first and last) in the notes.
Orders are only confirmed once payment has been received.
REFUNDS & CANCELLATION POLICIES
• Orders are only confirmed once payment has been received.
• All payments are non-refundable once an order is confirmed.
• Cancellations must be requested at least 4 days prior to the due date.
• If canceled within this timeframe, the payment will be issued as a store credit valid for future orders (not a refund).
• Cancellations made less than 4 days before the due date are not eligible for refund or credit, as preparation and ingredient sourcing may have already begun.
• Emergency situations will be considered on a case-by-case basis. If approved, a store credit may be issued at the business’s discretion.
CURBSIDE PICK-UPS AND DELIVERY
• Curbside pickups are available by appointment only:
Monday–Friday: 10:00 AM – 5:00 PM
Saturday–Sunday: 10:00 AM – 1:00 PM
• Upon arrival, customers must text or call to notify. Please remain in your vehicle. Orders will be brought out to you.
• For safety and liability reasons, customers are not permitted to approach the residence or entrance unless specifically instructed.
• In certain circumstances (weather conditions, operational limitations, or safety concerns), customers may be asked to approach a designated pickup point. By doing so, customers assume responsibility for their own safety.
BANNING
No call/no shows will be banned from placing an order in the future. If you need to cancel an order PLEASE communicate that with us directly. We will try our best to send confirmation messages and reminder messages in case you have forgotten about your order. There will be 2 opportunities to cancel your orders if you are no longer interested, please consider this time to cancel.
Bullying/ Harassing will also lead you to be banned. There is a 0 tolerance for negative comments on this page.